Customer satisfaction survey

With the goal of continued successful cooperation and your overall satisfaction, we continuously work on improving our products and services. Furthermore, professional education of our employees is important to us to ensure productivity, quality of work, precision and delivery deadlines. In order to grow our business, we learn from our experience and feedback of our partners.

Your opinion is important to us and that is why we have prepared a short questionnaire for you to evaluate our relationship so far, so that we could be even better, faster and more precise in order to achieve mutual satisfaction.

Client:

Method of establishing the first contact:

Through print media (newspapers, magazines, etc.)

Via internet

By participating in professional fairs and seminars

By word of mouth

Other

QUESTIONS

Contracting and Communication

AVAILABILITY OF INFORMATION ABOUT OUR OFFER

Availability and completeness of information about our products and services, as well as the waiting time for the offer

CORRECT DEFINITION OF THE OFFER / CONTRACT

Accuracy, precision and clarity of the offer and/or contract and compliance with the requested or previously agreed upon requirements

CONSIDERATION OF REQUIREMENTS NOT COVERED BY THE OFFER / CONTRACT

Acknowledgment of possible additional requirements that were not included in the offer / contract

FRIENDLINESS, ADAPTABILITY AND KINDNESS OF OUR STAFF

The specified characteristics and the speed of reaction in contact with the sales staff

Implementation of agreed tasks

KEEPING THE TIMELINES AND PRICES FROM THE CONTRACT

The work was started and completed according to the offer / contract / annex without subsequent costs

DELIVERY TIME

Compliance of the delivery with the agreed terms and scope of delivery

PROBLEM RESOLUTION TIME

The efficiency and speed of problem resolving during delivery of the solution

STAFF EXPERTISE

Evaluation of the expertise of the sales staff

EFFECTIVE USER EDUCATION

Quality of response to insufficiently specified inquiries and information about new products and services

Solution implementation and technical support

PROBLEM DEFINITION AND SOLUTION PROPOSAL

Clear definition of the problem and submission of proposed solutions within the agreed term and scope

INTRODUCTION OF THE SOFTWARE SOLUTION

Conformity of the introduction of the software solution with the agreed deadlines and scope of introduction

PROBLEM RESOLUTION TIME

The efficiency and speed of solving possible problems during the use of the software solution

STAFF EXPERTISE

Evaluation of technical staff expertise

COMMUNICATION

Professional, clear and fast communication with the technical staff

Results of cooperation

THE RESULTS OF BUSINESS COOPERATION JUSTIFIED YOUR EXPECTATIONS

THE QUALITY OF THE PRODUCT/SERVICE JUSTIFIES THE PRICE-INVESTMENT FUNDS

THE RESULTS OF THE SERVICE AND THE QUALITY OF THE PRODUCTS/SERVICES HAVE A POSITIVE INFLUENCE ON YOUR BUSINESS

INTEREST FOR THE CONTINUATION AND EXPANSION OF BUSINESS COOPERATION

Suggestions:

Filled in by:

Name and surname:

Department / Function:

Date:

I accept the use of this questionnaire. I agree to the storage and handling of my data for the purpose of checking customer satisfaction.

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