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CADCAM Group

Your feedback matters.

Average time for filling out the questionnaire: 3 minutes

With the goal of continued successful cooperation and your overall satisfaction, we continuously work on improving our products and services. Furthermore, professional education of our employees is important to us to ensure productivity, quality of work, precision and delivery deadlines. In order to grow our business, we learn from our experience and feedback of our partners.

Your opinion is important to us and that is why we have prepared a short questionnaire for you to evaluate our relationship so far, so that we could be even better, faster and more precise in order to achieve mutual satisfaction.




QUESTIONS



Contracting and Communication



Availability and completeness of information about our products and services, as well as the waiting time for the offer

Accuracy, precision and clarity of the offer and/or contract and compliance with the requested or previously agreed upon requirements

Acknowledgment of possible additional requirements that were not included in the offer / contract

The specified characteristics and the speed of reaction in contact with the sales staff



Implementation of agreed tasks



The work was started and completed according to the offer / contract / annex without subsequent costs

Compliance of the delivery with the agreed terms and scope of delivery

The efficiency and speed of problem resolving during delivery of the solution

Evaluation of the expertise of the sales staff

Quality of response to insufficiently specified inquiries and information about new products and services



Solution implementation and technical support



Clear definition of the problem and submission of proposed solutions within the agreed term and scope

Conformity of the introduction of the software solution with the agreed deadlines and scope of introduction

The efficiency and speed of solving possible problems during the use of the software solution

Evaluation of technical staff expertise

Professional, clear and fast communication with the technical staff



Results of cooperation








Filled in by:


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